In the view of fulfilling our services, we may collect and process necessary information that is required to fulfil the intended services. The information we collect and process can be classified into the below two categories.

Information that is about you and your company falls under this category. The scope of personal data would include, but not be limited to, your personal details, contact information, company information, details about your business processes, and technical access details (such as API tokens).

Personal data may have been provided by you through various media, including but not limited to form submissions, through Emails, during meetings, or even in person.

Information about other parties, such as your customers or vendors, falls under this category. The scope of service data would include, but not be limited to, your customer information, vendor credits, and business transactions.

We do not typically collect service data directly, but these are only processed by the software products that we build intending to serve your business requirements or sometimes manually, to help onboard your business data into our products.

Personal data that we collect and store relating to you is primarily used to enable us to provide our services to you. We strive to minimize the information collected, keeping it bare minimal that are only essential in fulfilling the intended services.

In addition, we may use your personal data for the following purposes:

1. To provide you with information requested from us, relating to our products or services.

2. To meet our contractual commitments to you.

3. To notify you about any changes to our business terms, such as improvements or service/product changes, that may impact our service.

4. To provide information on other products and services which we feel may be of interest to you, only when you have consented to receive such information.

Your personal data is stored in the business applications that we use for our day-to-day operations. These business applications that we use can either be built by ourselves or be licensed from various leading business software vendors, who follow their own industry standard secure practices, based on their respective privacy policies.

We may transfer your personal data to locations outside your own geographical jurisdiction for processing and storing. Also, it may be processed by staff operating from anywhere in the world who work for us or for one of our partners or service providers, limiting to the purposes mentioned above. By submitting your personal data, you agree to this transfer, storing, or processing.

Your service data is stored on the secure servers hosted with our infrastructure providers, accessed via the software products built by us. The data is managed completely by you via the secure unique login that we provide you.

Where applicable, any member (full-time or part-time) of our company who is involved in fulfilling any services for you will have access to your Personal data, which is necessary only to fulfil the service in hand.

In order to fulfil any of the services committed to you, we might employ third party service providers. The personnel authorized by our third-party service providers will have access to your scoped Personal data, which is necessary to fulfil the service in hand.

We have restricted manual access to your Service data, even for our own employees and our infrastructure providers. The access is limited for all parties only for the purpose of debugging any issues reported on the product.

We may also disclose your data to third parties in certain cases, including but not limited to the following scenarios.

1. Where we sell any or all of our business and/or our assets to a third party.

2. Where we are legally required to disclose your information.

3. To assist fraud protection and minimise risk.

We ensure to give you prior notice about the disclosure during any of the scenarios.

During its entire lifecycle, we will take all reasonable steps to make sure that your personal data is treated securely and in accordance with this policy.

To fulfil some of our internal operations, we use the services of some third party vendors or service providers (such as our infrastructure providers or third party software vendors). All our service providers are governed by their own privacy policies, which are on par with industry standards.

However, the transmission of information via the internet is not completely secure, and therefore, we cannot guarantee the security of data sent to us electronically, and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password to access any of our services, you are responsible for keeping this password confidential.

We do update this policy periodically as demanded, hence please do check and review this policy regularly. When we make significant changes to this policy, we will notify our customers via email.

We welcome any queries, comments, or requests you may have regarding this Privacy Policy. Please do not hesitate to write to us at contact@chakraa.io.